Customer Success
Overall Customer Health
92%
+2.1% from last month
Active Tickets
12
2 urgent issues
Avg. First Response Time
45m
Target: < 1hr
Support Tickets
Manage and respond to customer support tickets.
| Ticket ID | Subject | Customer | Status | Priority | Agent | Actions |
|---|---|---|---|---|---|---|
| TKT-001 | Unable to export report | Innovate Inc. | Open | High | Alice | |
| TKT-002 | Billing question | Solutions Co. | In Progress | Medium | Bob | |
| TKT-003 | Feature request: Dark mode | Data Dynamics | Closed | Low | Alice | |
| TKT-004 | API connection failed | Quantum Leap | Open | High | Charlie | |
| TKT-005 | Onboarding assistance needed | Innovate Inc. | Closed | Medium | Bob |